Delivery Information 配送資訊

Delivery to Hong Kong 
運送到香港

Enjoy complimentary delivery service for orders above HKD500
訂單滿港幣500元可享免費送貨服務

For orders below HKD500 a delivery cost is applicable. Additional fees may be required for remote areas. Furthermore, the delivery cost exclude the charges incurred if the delivery address does not have lift, cannot fit into the lift or the deliver needs to walk through a floor of staircases. A surcharge may be required which is charged by the deliver. Please contact our support team prior to your order if you would like to get a quote on the exact surcharge which your deliver address fall in this situation
對於低於 HKD500 的訂單，需支付運費。偏遠地區可能需要額外付費。此外，送貨費用不包括送貨地址沒有電梯、無法進入電梯或送貨員需要步行一層樓梯所產生的費用。可能需要額外費用，由送貨人員收取。如果您想獲得有關您的送貨地址在這種情況下的確切附加費的報價，請在訂購前聯繫我們的支援團隊

Please note that we cannot ship to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box
請注意，我們無法運送到郵政信箱。我們懇請您提供一個非郵政信箱的替代地址

The usual delivery lead time is 7-14 business days, it does not refer to pre-order item
通常的交貨時間為 7-14 個工作天，不包括預購商品

International shipping
運送到香港以外地區

For international orders, the shipping cost is based on the destination, weight and volume of the parcel. The actual shipping cost is displayed on the checkout page對於國際訂單，運費取決於包裹的目的地、重量和體積。實際運費顯示在結帳頁面

International orders are delivered in 7-21 business days (not refer to pre-order items)
國際訂單將在 7-21 個工作天內送達（不指預購商品）

For orders shipped outside Hong Kong, the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local
對於在香港以外地區發貨的訂單，客戶有責任支付可能的進口關稅和任何適用的稅費，包括清關稅和地方稅

 

 

For all orders
對於所有訂單

For multiple products order, this may slightly take more time to consolidate you order to the our warehouse
對於多個產品訂單，這可能會稍微花費更多時間將您的訂單合併到我們的倉庫

Most orders require 1 full working day for processing and dispatch, after order received and payment cleared, you will receive an auto email with tracking information once it ships.  If there is any issue causing delay, we will notify you urgently
大多數訂單需要 1 個完整工作天來處理和發貨，收到訂單並清算付款後，一旦發貨，您將收到一封包含追蹤資訊的自動電子郵件。如果有任何問題導致延誤，我們將通知您

We put every effort into getting your order delivered. However, if an order is returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to compile with customs policies or recipient’s refusal to the parcel, it will be returned to us, additional charges will be applied if redelivery is requested.
我們盡一切努力交付您的訂單。但是，如果訂單因地址、郵政信箱、酒店地址不正確、投遞失敗、拒絕繳稅、拒絕提供身份證明複印件、不符合海關政策或收件人拒絕接收包裹等原因而被退回，它將被退回給我們，如果要求重新交付，將收取額外費用。

Important Note: The delivery of your item may be delayed due to holiday season. We will try our best to fulfil your orders as promised. Please contact us if there is anything we can help - hello@pippaphant.com

重要提示：由於假期，訂單交付可能會延遲。我們將盡力按照承諾履行您的訂單。如果有什麼需要我們幫忙的，請聯絡我們 – hello@pippaphant.com